Shipping Policy

HALOPY Shipping Policy

At HALOPY, we prioritize delivering your orders accurately and efficiently. Our goal is to provide a seamless shopping experience by offering reliable shipping options and transparent delivery timelines. Please read the following detailed information regarding our shipping procedures, costs, delivery estimates, and related policies.

1. Order Processing and Handling Times

Once your order is placed, our team begins processing it within 1-3 business days. Processing time includes order verification, quality checks, packaging, and preparing your items for shipment. Orders are not processed on weekends or public holidays. You will receive a confirmation email with tracking details once your order is dispatched.

2. Shipping Costs

Shipping costs are calculated based on factors such as the shipping destination, selected shipping method, and order size. The exact shipping cost for your order will be displayed at checkout before completing your purchase. HALOPY frequently offers promotions and discounts on shipping, so be sure to check for any available offers.

3. Estimated Delivery Times

Delivery times vary based on your location and selected shipping method:

  • Domestic Shipping (Within the Country)
    • Standard Shipping: 5-7 business days
    • Express Shipping: 2-3 business days
  • International Shipping (Outside the Country)
    • Standard International Shipping: 10-15 business days
    • Express International Shipping: 5-7 business days

Please note these are estimated time frames and may vary based on factors like customs delays or unforeseen circumstances.

4. Shipping Carriers

We partner with trusted carriers to ensure timely and secure delivery. Carriers are chosen based on reliability, speed, and service quality. You will be provided with tracking details via email once your order is shipped, allowing you to follow your package's progress.

5. Tracking Information

Once your order has been dispatched, you will receive an email containing the tracking number and carrier information. You can use this tracking number to check your shipment's status directly on the carrier’s website. If you have any questions or issues with tracking, feel free to contact our customer support team at help@halopy.com.

6. Shipping Restrictions

Certain items may be restricted or prohibited for shipping to specific regions due to local regulations. Should any restrictions apply to items in your order, we will contact you to discuss alternative options or make any necessary adjustments.

7. Delivery Delays

While we strive to ensure timely delivery, external factors such as weather conditions, customs inspections, or logistical delays may occasionally impact delivery times. If your order is delayed, please check the tracking information provided and reach out to our customer service team if you need further assistance.

8. Failed Delivery and Return to Sender

In cases where a package is returned to us due to an incorrect address, failed delivery attempts, or unclaimed packages, we will notify you via email. You may request re-shipment, subject to additional shipping costs. If you choose not to re-ship, a refund for the item(s) may be issued, minus the original shipping charges.

9. Lost or Stolen Packages

If you suspect your package has been lost or stolen, please contact our support team at help@halopy.com as soon as possible. We will work with the carrier to investigate and, if applicable, issue a replacement or a refund. Note that HALOPY is not liable for packages marked as “delivered” by the carrier but reported as undelivered by the customer. However, we will do our best to assist in resolving the matter.

10. Customer Service and Support

For any questions or concerns regarding your shipment, please contact us at help@halopy.com. Our customer service team is available during standard business hours and committed to assisting you with all shipping-related inquiries.

Thank you for choosing HALOPY. We appreciate your trust and are dedicated to delivering a smooth, reliable shipping experience. For further updates on our policies, please visit our website or reach out to our customer service team.